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Delete my account

Effective date: July 15, 2026

This action is permanent. All Qida data is deleted and cannot be recovered. If you only want to stop reminders, disable notifications in your phone settings without deleting your account.

These steps are the same on iPhone and Android. Any platform differences are indicated.

1. Before continuing

Before deleting your account, we recommend:

  • If you share care with a family member, tell them your account will be deleted.
  • Check you can access your account email in case we need to verify your identity.
  • iPhone only: download a copy of your data from Menu → gear → Privacy and security → My data → Download my data (a JSON file). This option is not yet available on Android. For an Android data copy, email privacidad@qida.io before deleting your account and we will send it.

2. Delete your account from the app

No call or email is required:

  1. Open Qida and sign in to the account you want to delete.
  2. Tap Menu — the last icon in the bottom bar, the grid icon.
  3. Tap the gear at the top right to open Privacy and security.
  4. Scroll to Account and tap Delete my account.
  5. Read the information and type ELIMINAR in uppercase in the confirmation field.
  6. Tap Delete permanently. You are automatically signed out when the process finishes.

You can also open Menu, tap your profile card (at the top, with your photo and name), and use the red Delete my account button at the bottom.

3. What is deleted

Confirmation permanently deletes:

  • Your profile (name, birth date, role, photo).
  • All medicines, doses, frequencies, dates and dose records.
  • Saved addresses.
  • Vita AI conversations.
  • Configured price alerts.
  • Family care connections, in both directions.
  • Device identifiers used for notifications.
  • Qida access using the associated email or Google account.

Deletion is performed as an atomic operation in our database (delete_user_account), leaving no orphan rows associated with your identifier.

4. Deletion timelines

  • Immediate in the live database: data disappears upon confirmation.
  • Immediate for reminders: these are scheduled on your phone and cancelled on sign-out, so they stop sounding immediately.
  • Up to 30 days in encrypted rotating backups maintained for operational security. They are overwritten after that period.

5. Alternative by email

If you cannot use the app (for example, you lost your device), request deletion by emailing privacidad@qida.io from the address associated with your account. We must verify your identity before processing and will respond within a maximum of 20 business days.

6. Questions

Visit Support or read the Privacy Policy for details of data processing and retention.